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Posts: 1
Registered: ‎06-03-2020

I just bought a Phillips 55PUS6754

Hello,

 

do you think this white ghosting when dark screen is a fault ?

 

 

 

 

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Posts: 905
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Registered: ‎10-19-2017

Re: I just bought a Phillips 55PUS6754

Hello, helifuta,

 

Welcome to our Best Buy forum community! We know that getting a new TV is a big deal, so we appreciate that you decided to make this purchase with us. However, I'm sad to learn that you're running into a concern with your new model. That's a far cry from the experience we wanted for you!

 

While I appreciate that you took the time to attach a photo, sadly we're not able to view photo attachments on our forum. I think I have an idea of what you're seeing, but would you mind describing it more to me so I have a better idea?

 

Once I have a better understanding about the concern, I'm happy to offer some troubleshooting ideas. That said, if you feel like the TV could faulty, I recommend doing an exchange while you're within our Return & Exchange Promise.

 

Cheers, 

 

 

Elle|Social Media Specialist | Best Buy® Corporate
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