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Posts: 1
Registered: ‎06-27-2019

I have a Toshiba fire tv edition

I factory reset me tv and when it comes to ( searching for your remote) tap home to pair and when I do so nothing happen please help please
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Registered: ‎10-19-2017

Re: I have a Toshiba fire tv edition

[ Edited ]

Hello, Andre316,

 

Welcome to our community!

 

I appreciate you taking the time to write us about your TV. Generally, when you reset your TV to factory settings, we recommend you remove the batteries from your remote, and roll it button side down on a firm surface slowly. Then I’d recommend trying a pair of new batteries to see if that resolves the issues with your remote.

 

If you’re still having an issue I recommend you schedule a reservation with a local Geek Squad agent to see if we can help narrow down the cause of your issue by clicking the link here or by calling 1-800-433-5778. You may also contact the manufacturer here. Let me know if you have any other questions.

 

Respectfully,

Deysha|Social Media Specialist | Best Buy® Corporate
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