06-29-2019 10:10 AM - edited 06-29-2019 04:38 PM
Welcome to our community!
I appreciate you taking the time to write us about your TV. Generally, when you reset your TV to factory settings, we recommend you remove the batteries from your remote, and roll it button side down on a firm surface slowly. Then I’d recommend trying a pair of new batteries to see if that resolves the issues with your remote.
If you’re still having an issue I recommend you schedule a reservation with a local Geek Squad agent to see if we can help narrow down the cause of your issue by clicking the link here or by calling 1-800-433-5778. You may also contact the manufacturer here. Let me know if you have any other questions.