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Deysha-BBY
Social Media Specialist
Posts: 1,798
Topics: 16
Kudos: 135
Solutions: 89
Registered:
10-19-2017
Hello, Andre316,
Welcome to our community!
I appreciate you taking the time to write us about your TV. Generally, when you reset your TV to factory settings, we recommend you remove the batteries from your remote, and roll it button side down on a firm surface slowly. Then I’d recommend trying a pair of new batteries to see if that resolves the issues with your remote.
If you’re still having an issue I recommend you schedule a reservation with a local Geek Squad agent to see if we can help narrow down the cause of your issue by clicking the link here or by calling 1-800-433-5778. You may also contact the manufacturer here. Let me know if you have any other questions.
Respectfully,
 | Deysha|Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query! | | |
