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Posts: 1
Registered: ‎02-06-2019

I cannot use mute on my soundbar or tv remotes

Tv remote does not evn allow volume to go all the way off
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Posts: 6,691
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Registered: ‎11-30-2015

Re: I cannot use mute on my soundbar or tv remotes

Greetings, CurtisL.Biggar,

 

Welcome to our community! Not being able to control your volume on your set as you’d like to surely can be an issue. We appreciate the time you’ve taken out of your day to post to us.

 

Can you please provide us some more information? What’s the model number of your soundbar and TV? How do you have them connected? What else do you have connected? We’d be happy to see how we can help you moving forward.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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