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Posts: 1
Registered: ‎11-28-2008

Home Theatr

This may be a stupid question but I have a home theatre system that the dvd player went out on.  Can I replace the dvd player without having to replace the whole system? 
Posts: 11,130
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Registered: ‎09-29-2008

Re: Home Theatr

Hey asTrovin,


The answer to your question really depends on who you turn to for assistance and what kind of coverage you currently have on the product.  Whenever Best Buy® has to exchange a defective component of an HTIB (home-theater-in-a-box) system, we have to exchange the ENTIRE thing – we cannot swap out individual pieces.  This same limitation may not apply if you choose to work with the manufacturer directly, but please keep in mind that the policy on what exactly needs to be exchanged does vary from company to company.


Remember though that once you are beyond the manufacturer’s warranty, you’ll need to work with your local Best Buy® store if you purchased either a Performance Service Plan (PSP) or Geek Squad® Black Tie Protection (GSBTP).


Hope this helps you out!


Agent Aaron

Geek Squad® Community Connector

Go Ahead.  Use Us.

Aaron|Social Media Specialist | Best Buy® Corporate
Regular Member
Posts: 37
Registered: ‎12-01-2008

Re: Home Theatr

Also, if it is passed all of the service contracts and you are just looking to buy a replacement DVD player, the answer would in most cases be a NO. In most cases you will have to replace the entire system