01-13-2021 11:56 AM
01-21-2021 11:08 AM
Hey there, DesiraeGonzalez,
Welcome to our Best Buy forum community! Your TV should be a source of joy and relaxation, so we appreciate you letting us know when it's not operating the way it should. I'm happy to step in and see what we can try so that you don't have to worry about your TV turning off whenever you touch the remote.
That was smart of you to reset the TV to see if that would fix things! That's a great first step, but I think it didn't work because the issue seems to be with your remote, not the TV. From what you've described, it seems like the power button is jammed and that's what's causing the TV to keep turning off when you use the remote.
I can talk you through the steps for how to clean your remote so that it should work better going forward!
I think that will do the trick, but if you continue to have issues with your remote please let me know! The more details you can provide about what's going on and have already tried, the better I can attempt to help!
|Elle|Social Media Specialist | Best Buy® Corporate|
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