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Registered: ‎12-01-2017

Hisense 39" 2 Apps Stopped loading suddenly

Netlfix streams fine but now Amazon Prime does not load the selection and today YouTube stop loading and freezes on first screen..I have plenty of band width. Please help...thank you

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Registered: ‎11-30-2015

Re: Hisense 39" 2 Apps Stopped loading suddenly

Greetings victoke,


Welcome to the Best Buy Support Online Forum Community! Experiencing issues with streaming can certainly be frustrating. I’d be happy to see how I may be able to help you troubleshoot the issue.


What is the model number of your Hisense TV? Can you please ensure your TV is up-to-date? Firmware allows your TV to perform to the best of its ability. If your TV isn’t running the most recent firmware these kinds of issues may be sparked.  Have you tried to unplug your TV for a few minutes from the power source, and any components you have connected it? This will allow your TV to reset any bad data that may be cached. If you continue to have issues I highly recommend resetting your TV back to factory defaults. Please let me know if those steps don’t resolve the issues you’re experiencing. I look forward to your reply!



Mariah|Social Media Specialist | Best Buy® Corporate
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