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New Member
Posts: 1
Registered: ‎11-13-2018

Have audio but no video.

I have a samsung 60’, class 60, LED 2160p, Smart 4K, Ultra HD. The audio works but the picture is black. No video. Does anyone know what’s wrong and if it can be fixed?
Posts: 1,287
Topics: 23
Kudos: 191
Blog Posts: 15
Solutions: 54
Registered: ‎08-08-2017

Re: Have audio but no video.

Hello Tra7330,

 

Welcome to our community.  When it comes to TVs, sound and video are two things that just don't quite work without the other.  I have a few questions that I hope you can answer so I can offer more informed advice.

 

Does this issue persist with multiple inputs, or is it just one or two?  When you power on the device, does any startup menu or logo appear, or does it stay black consistently?  Have you tried to power cycle the TV?

 

I hope to hear from you soon.

Sam|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎12-03-2018

Re: Have audio but no video.

I have the same issue. Out-of-the-box I have audio and no video. The logo does not display when powering on. Just audio attmpting to walk you through the setup. But with no video, it is impossible.

Posts: 6,098
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Registered: ‎11-30-2015

Re: Have audio but no video.

Hello, LamarWoods –

 

Thanks for letting us know you’re experiencing a similar issue. We’d be happy to see what light we can shed on this for you.

 

Have you tried to unplug your TV to power cycle it? Have you double checked the power cord is firmly connected to the TV and outlet? If you continue to have issues, please let us know and we’d be happy to see if we can point you in the correct direction for some further assistance.

 

Kindly,

Mariah|Social Media Specialist | Best Buy® Corporate
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Posts: 7,295
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Registered: ‎10-10-2012

Re: Have audio but no video.

This topic has been moved to its own thread under the board Delivery & Installation for further review.

New Member
Posts: 1
Registered: ‎12-11-2018

Re: Have audio but no video.

Did you fix this?
New Member
Posts: 2
Registered: ‎12-01-2018

Re: Have audio but no video.

I sent it back to Best Buy and received a refund! Then I bought a Toshiba, mounted it on my wall only to learn that the screen was cracked! Had to take it back and obtain a replacement. This has been a buying nightmare. The quality of these smart tv’s is not very good!