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New Member
Posts: 3
Registered: ‎10-05-2019

HDMI ARC trouble with receiver

Appreciate any help.

I bought a Samsung Q60R and want to use my insignia NS-R5101HD receiver for sound/speakers.

I plug the hdmi into the ARC portal in the tv and into the HDMI out on the receive. Nothing is happening.

I don’t know how to change the input on the receiver or make the necessary change in settings so there’s a connection. As of now the tv says there’s no source.
New Member
Posts: 3
Registered: ‎10-05-2019

Re: HDMI ARC trouble with receiver

Insignia NS-R5101HD and Samsung Q60R TV
Emerging Expert
Posts: 6,354
Registered: ‎02-25-2013

Re: HDMI ARC trouble with receiver

Your receiver has to be HDMI Arc enabled.  If it is there should be an HDMI out on the receiver marked as ARC

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Posts: 333
Topics: 24
Kudos: 95
Solutions: 17
Registered: ‎10-19-2017

Re: HDMI ARC trouble with receiver

Hi there, Jas1974,

 

Welcome to our Best Buy forum community! I know how much my speakers add to the experience when I watch TV, so I can certainly understand why you would want to get your receiver working properly.

 

I'm glad you came to us for help! Did you try out bobberuchi suggestion to see if that fixes the issue? 

 

Just for some clarification, had your receiver previously been working with your TV and speakers and stopped connecting one day, or are you trying to get it set up and but your TV is saying there is no source when you try to get them connected?

 

Cheers,

 

 

 

 

Elle|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎10-05-2019

Re: HDMI ARC trouble with receiver

Actually I just bought the optical cable and it’s working great. Appreciate the help and will use the forum again!
Posts: 333
Topics: 24
Kudos: 95
Solutions: 17
Registered: ‎10-19-2017

Re: HDMI ARC trouble with receiver

Jas1974,

 

Thanks for the update. I'm so happy to hear that the optical cable fixed things!

 

Happy to hear that, as we're thrilled to have you joining us on the forum.

 

Cheers,

Elle|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!