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Posts: 2
Registered: ‎12-28-2020

GE Universal Remote 37123

Just picked up this remote and everything is working fine except the app buttons. App1 is Netflix, great! App2 is Amazon Prime, perfect! App3 doesn't do anything and I wanted it to be Hulu. Please help.
Posts: 1,020
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Solutions: 50
Registered: ‎10-19-2017

Re: GE Universal Remote 37123

Hey, SimploeForma,

 

Welcome to our Best Buy forum community! Getting a universal remote should be a time of excitement, so I'm glad you reached out when you weren't getting it to program to Hulu like you wanted. We'd be happy to step in and see how we can help! 

 

As a fan of Hulu myself, I can certainly understand why you'd want to set-up a quick way to access that streaming service. When you set-up the remote to Netflix and Amazon Prime, did you do the direct code entry method or auto code search? Direct code entry is recommended, as it's the simplest and quickest method to set-up the remote in most cases.

 

You can learn more about how to program the remote via both of those processes by checking out the manual on page 6 here. If trying the direct code entry method doesn't do the trick, I recommend calling Jasco's technical support at (800) 654-8483, where they can be reached Monday-Friday between the hours of 7 a.m. to 8 p.m. CST.

 

Cheers,

Elle|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎12-28-2020

Re: GE Universal Remote 37123

I used the direct code entry. I did not even set up the buttons for Netflix or Amazon Prime, they seemed to already be coded for it? Maybe it picked up on my direct code's and auto filled those two other app buttons?
Posts: 1,020
Topics: 75
Kudos: 195
Solutions: 50
Registered: ‎10-19-2017

Re: GE Universal Remote 37123

Thanks for elaborating on that for me, SimploeForma,

 

I can understand how that would be confusing if you hadn't programmed the first two buttons to be Netflix and Amazon Prime. I recommend following that guide I linked earlier to re-program the remote so you can have it work how you want.

 

If you give that a try but would like for a Geek Squad Agent to come out and get it set-up to work with all of your systems exactly how you'd like, that is a service that we offer! You can learn more about our Harmony Remote Control Programming service here if you're interested.

 

Cheers,

 

 

Elle|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎11-30-2020

Re: GE Universal Remote 37123

What's likely happening is that the TV itself does not have a discrete remote command for Hulu. Many of the smart tvs available today have dedicated Netflix and Amazon Prime video buttons on the remote that comes with the TV. Very few have a dedicated Hulu button, unfortunately. 

Universal remotes such as the GE remote you purchased can only reproduce the commands that the TVs factory remote are programmed to send, so there's unfortunately no way to program the third App button on your remote.