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New Member
Posts: 1
Registered: ‎09-03-2022

Fraudulent purchase

Order placed on my account invalid billing address and I no longer live at that address nothing will be done as it has been 2 years and I just logged into my account and saw it under purchases.
Posts: 119
Topics: 1
Kudos: 12
Solutions: 8
Registered: ‎11-24-2021

Re: Fraudulent purchase

Hi, Sally11003,


Welcome to our Best Buy Community Forums. 


Realizing that there is a fraudulent purchase on your account is never an ideal situation. Several years back, I was a victim of identity theft. Therefore, I can understand your frustration with the matter. Though financial institutions typically have a limit on how many days a fraudulent charge must be reported, I'd be happy to offer any support that I can. To get started, send a private message with your full name, phone number, email address, information on the account in question, date of purchase, purchase amount, and any other information that may be helpful. Though I will be leaving the office soon, I'd be happy to assist you when I return on Tuesday.


Enjoy your weekend. I'm looking forward to hearing from you.



Tina|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Valued Expert
Posts: 8,648
Registered: ‎02-25-2013

Re: Fraudulent purchase

that is frustrating.


The time limit for filing  a chargeback in the US is 60 days. 


If it was done on your Best Buy Credit card you would need to contact City Bank

If it was done using your personal credit card you would need to contact your card holder.


But after 2 years they will probably not be able to help you. 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.