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New Member
Posts: 7
Registered: ‎05-28-2022

FireTv Screen is dark

I am so turned off with my Toshiba Fire Tv. I can not say how many issues I have had with it since I bought it. The Tv screen is now dim. We got it to come back in by unplugging, pressing power but it eventually went back dim. We bought a new power cord and it still doesn't come in. If we stand close enough we can barely see the apps. We can hear it but I am at my wits end with this TV. Never again!
Posts: 193
Topics: 5
Kudos: 18
Solutions: 10
Registered: ‎11-03-2021

Re: FireTv Screen is dark

Hey there, Fedup242,

 

Thank you so much for reaching out here on our community forum. Although, I do wish it were under better circumstances. Considering how often I use my TV, I can understand how those issues can be quite frustrating.

 

I see you have tried a decent amount of trouble shooting. However, I do recommend attempting to update the devices firmware. Have you attempted this yet?

 

Best,
 

Kayden|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎05-28-2022

Re: FireTv Screen is dark

Thank you for responding. No, I have not. Can you tell me how? Also I can barely see the screen so I can imagine this being difficult.
Posts: 193
Topics: 5
Kudos: 18
Solutions: 10
Registered: ‎11-03-2021

Re: FireTv Screen is dark

Hey again!

 

It is my pleasure! You should be able to visit the user guide here. Page 12 should show you the option where these updates are available at. 

Kayden|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!