06-15-2020 07:15 PM
06-27-2020 04:08 PM
Hi there, Colleenwojo,
Welcome to our Best Buy forum community!
Although I wish you were connecting with us under happier circumstances, I'm glad that you took the time to share with us when your Fire TV remote stopped working as intended. As someone who likes to relax by curling up on the couch and enjoying a good show, I can imagine how annoying that would be. I'd be happy to try and offer some support!
That said, we appreciate how patient you've been while waiting for a reply. We're currently handling a larger volume than normal, but are working to get to everyone as quickly as we can.
Since it's just some of the buttons not working, it seems like the issue is probably due to some of the buttons getting stuck. I recommend pushing the buttons that are not working quickly and repeatably for about one minute each. That should help get anything that could be lodged underneath un-jammed if that is what is causing the issue. Before you give that a try, take the batteries out of the remote.
If you're still having trouble with the remote after that, the next best step might be to work directly with Amazon for help.