Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 3
Registered: ‎12-02-2019

Fire Tv

Help! My new fire TV worked fine for the last two months and last night a "cannot connect to Amazon cloud" message displayed. I followed instructions to reset to factory settings and now "choose your language"screen displays. However, the remote is not able to continue with the selection process! Help
Add Comment
Highlighted
Posts: 913
Topics: 67
Kudos: 184
Solutions: 41
Registered: ‎10-19-2017

Re: Fire Tv

Hey there, taina348,

 

Welcome to our Best Buy forum community!

 

As someone who enjoys ending my day by putting on a good show, I can understand how stressful it would be for your Fire TV to suddenly stop connecting to your television as intended. That's not the experience we wanted for you, so we appreciate that you came to us for help. 

 

Could you please share what model of an Amazon Fire TV that you have so I can take a deeper look into why you might be receiving that error?

 

Cheers,

 

 

 

 

 

 

 

 

Elle|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 3
Registered: ‎12-02-2019

Re: Fire Tv

32inch LED Hz....# 32LF221U19
Highlighted
Posts: 913
Topics: 67
Kudos: 184
Solutions: 41
Registered: ‎10-19-2017

Re: Fire Tv

taina348,

 

Thanks for sharing that with me. After reviewing that model, you should be able to reset your TV to factory settings by doing the following steps

 

  1. Go to MENU, scroll to Installation and click OK.
  2. Scroll to Reset TV, press OK.
  3. There will then be a confirmation screen, highlight YES to reset. 
  4. Once you hit reset, your TV should turn off, and back on all on its own.

Once your TV has turned back on, it should go back to factory settings. If the remote has stopped working for you to scroll to those options, please replace the batteries, try pointing the remote at different corners of the TV, and remove any objects that are in front of the TV, as they could be interfering your remotes ability to communicate with the TV. 

 

For further troubleshooting steps with this model, I recommend checking out the Toshiba LED 32LF221U19 manual

 

If you're still having trouble with your TV connecting to Amazon Cloud after returning your TV to factoring setting, we recommend calling Toshiba at 1 (800) 457-7777 for further support.

 

Cheers,

Elle|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 2
Registered: ‎12-17-2019

Re: Fire Tv

I have exactly the same problem that you describe. I just bought the TV today at Best Buy. We had to do a factory reset  to start setting it up all over and it remains frozen on the language choice screen.

 

Highlighted
New Member
Posts: 2
Registered: ‎12-17-2019

Re: Fire Tv

My TV is Insignia NS-24DF310NA19 a 24" Fire TV Edition