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New Member
Posts: 6
Registered: ‎01-15-2022

Dark screen

I was playing a game on my PlayStation and all of a sudden the screen went super dark but you could see it if you looked hard enough what can I do to fix it and the brightness isn’t the problem
New Member
Posts: 6
Registered: ‎01-15-2022

Re: Dark screen

 
Valued Expert
Posts: 8,503
Registered: ‎02-25-2013

Re: Dark screen

Does the screen come back to normal when you get off the PS and resume normal TV 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
New Member
Posts: 6
Registered: ‎01-15-2022

Re: Dark screen

No it stays super dark
Valued Expert
Posts: 8,503
Registered: ‎02-25-2013

Re: Dark screen

what is your brand and model of TV?

 

Which PS do you have?

 

Does it only do it when using your PS?

 

Try using a different HDMI input.

 

Try disabling HDCP

 

Are you trying to push a higher resolution to the TV then it can support.  

 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
New Member
Posts: 6
Registered: ‎01-15-2022

Re: Dark screen

No just trying to play a game on the tv
I haven’t messed with anything
New Member
Posts: 6
Registered: ‎01-15-2022

Re: Dark screen

All the setting are on default changing the HDMI didn’t work unplugging and changing where the tv was plug in didn’t fix
Posts: 5,091
Topics: 55
Kudos: 403
Solutions: 314
Registered: ‎11-29-2016

Re: Dark screen

Hey, YoungSauceyJam,

 

Welcome to our forums!  It's disappointing to hear you've been having some issues with your TV recently, as I imagine the dark screen you've described makes it difficult to do any gaming.  

 

If you're still having issues with the display of your TV, there are a few troubleshooting steps you can take that may resolve the issue.  First and foremost, if you haven't done so yet, I'd recommend power cycling your TV.  To do so, you'll need to follow these steps:

 

  • Unplug the power cord from the back of your TV
  • Disconnect the cables between the TV and any connected device
  • Allow the TV to sit unplugged for 2-3 minutes
  • Plug the TV's power cord back in, reconnect any other devices, and then turn them back on

If this still doesn't resolve the issue, you may need to reset your TV to its original factory settings.  Most can be reset using the Menu options called out in the owner's manual, or by following the steps outlined on the TV manufacturer's website.  

 

If these steps still do not resolve the issue, I recommend connecting with the TV manufacturer to explore what other troubleshooting options may be available.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Valued Expert
Posts: 8,503
Registered: ‎02-25-2013

Re: Dark screen

Then if it is only happening with the PS then there may be a problem with  your PS

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
New Member
Posts: 6
Registered: ‎01-15-2022

Re: Dark screen

I moved it down stairs to my living room tv it works perfectly