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Posts: 1
Registered: ‎12-08-2019

Can't turn on internal speakers on Fire TV

Setup was great, but no sound output. But when I toggle to internal speakers in settings, it won't let me switch them to on. What should I do?
Audio out through stereo is my only audio at the moment
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Registered: ‎10-19-2017

Re: Can't turn on internal speakers on Fire TV

Hi, Dupes99,

 

Welcome to our Best Buy forum community! 

 

I'm happy to hear that your TV set up went well! That said, I can understand your concern that you're not able to turn on the internal speakers in your TV once hooked up to your stereo.

 

Just for clarification, did your TV's internal sound work before you set it up to a stereo? Some TV models will automatically turn off the TV's internal speakers once hooked up to another sound system as a smart feature, so that could be what you're running into. 

 

If you'd like me to check it out, please provide me with your TV's model number, as well as more details on what's going on.

 

Cheers,

 

 

Elle|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Posts: 1
Registered: ‎01-15-2020

Re: Can't turn on internal speakers on Fire TV

The real question here is, can you change the settings so that the internal speakers remain on when you connect a sound bar or stereo?