02-05-2022 10:44 AM
Hello, goodyrl, and welcome to our online community!
Thank you for posting on our forums regarding your experience. Not being able to change the settings on the television is not ideal, and I can understand wanting this addressed. Please allow me to review settings on television.
I do want to let you know that some applications have their own dedicated close captioning settings that are not affected by the television settings and would need to be adjusted through the application.
02-05-2022 12:16 PM
02-05-2022 12:42 PM - edited 02-05-2022 02:56 PM
Adjusting the settings for close captioning will be under accessibility under the television settings. Let me know if you locate it and have adjusted your settings.
02-05-2022 02:12 PM
02-05-2022 02:55 PM
I would recommend reaching out to our Geek Squad at (800) 433-5778 for phone support or by chatting with an agent by visiting this link: https://www.bestbuy.com/services/remotesupport.
I can also set up an in home appointment, however if the agent goes out there and determines its not a television issue there will be a $99 fee.
Let me know if you would like to me to set that up.
02-05-2022 05:42 PM