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New Member
Posts: 5
Registered: ‎02-05-2022

Can’t find close caption on model:NS-50DF710NA21

I can’t find the close captioning settings for my 50 inch TV model:NS-50DF710NA21
New Member
Posts: 5
Registered: ‎02-05-2022

Re: Can’t find close caption on model:NS-50DF710NA21

I need to add that when I’m on YouTubeTV I can find the setting. When I’m using Roku App I can’t find close caption settings. Thanks
Posts: 133
Topics: 1
Kudos: 22
Solutions: 7
Registered: ‎11-08-2021

Re: Can’t find close caption on model:NS-50DF710NA21

Hello, goodyrl, and welcome to our online community!

 

Thank you for posting on our forums regarding your experience. Not being able to change the settings on the television is not ideal, and I can understand wanting this addressed. Please allow me to review settings on television.

 

I do want to let you know that some applications have their own dedicated close captioning settings that are not affected by the television settings and would need to be adjusted through the application. 

 

Best,

Rich|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎02-05-2022

Re: Can’t find close caption on model:NS-50DF710NA21

I understand what you’re saying, about applications. We have a Roku TV we also got at BestBuy. We have no problem using it with YouTubeTV or Roku or Hulu. There has to be a way on Insignia Fire TV model 50DF710NA21
Thanks
Posts: 133
Topics: 1
Kudos: 22
Solutions: 7
Registered: ‎11-08-2021

Re: Can’t find close caption on model:NS-50DF710NA21

[ Edited ]

Adjusting the settings for close captioning will be under accessibility under the television settings. Let me know if you locate it and have adjusted your settings. 

 

Thank you,

Rich|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎02-05-2022

Re: Can’t find close caption on model:NS-50DF710NA21

It always says it’s on and it is for YouTubeTV & FRNDLY TV , Hallmark etc. But no closed captioning for any Roku shows. They are a on because I see Roku Shoes with CC on other TVs in our house that aren’t Insignia. Thanks
Posts: 133
Topics: 1
Kudos: 22
Solutions: 7
Registered: ‎11-08-2021

Re: Can’t find close caption on model:NS-50DF710NA21

I would recommend reaching out to our Geek Squad at (800) 433-5778 for phone support or by chatting with an agent by visiting this link: https://www.bestbuy.com/services/remotesupport.

 

I can also set up an in home appointment, however if the agent goes out there and determines its not a television issue there will be a $99 fee. 

 

Let me know if you would like to me to set that up.

 

Thank you,

Rich|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎02-05-2022

Re: Can’t find close caption on model:NS-50DF710NA21

We bought in Nov 2021 will there be a charge for chatting? Thanks
Posts: 133
Topics: 1
Kudos: 22
Solutions: 7
Registered: ‎11-08-2021

Re: Can’t find close caption on model:NS-50DF710NA21

Hello, 

 

There is no charge to chat with an agent. Just visit this link: https://www.bestbuy.com/services/remotesupport to get connected. 

 

Thank you,

 

Rich|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!