03-17-2020 02:42 PM
It has power, because the light is on, but it won't do a thing. I've changed batteries in the remote and tried other button pushing resets, but nothing works.
03-20-2020 06:25 PM
Welcome to our Best Buy forum community!
Congratulations on your new TV! That said, it hurts me to hear that your TV isn't working as intended. We know that getting a TV is an important purchase, so we want you to get the most out of it. That's why I'm glad you reached out when it won't turn on, as I'd like to help turn that around.
If you haven't yet, I recommend checking out our helpful article, Home Theater Troubleshooting Guide. It's full of great tips to correct common TV concerns.
Once you give those a try, if the TV still isn't turning on, you can explore having a Geek Squad Agent come out to your home to set-up the TV for a fee if you think the issue could be that it's not connected properly. Otherwise, if you believe the issue is with the TV itself, you can look into a return or exchange if it's within our Return & Exchange Promise.
Let me know if that helps!
|Elle|Social Media Specialist | Best Buy® Corporate|
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03-25-2020 06:44 AM
I really can't believe you're even wanting feedback from me. The CSR I spoke with was incredibly rude and, no, the TV never started working. I returned it and will not ever buy another Toshiba and will never buy from Best Buy!