08-04-2020 08:17 PM
I just bought an Insignia™ - 43" - 4K UHD TV - Smart - LED - with HDR on July 25th and the remote has already stopped working. The power button on it works fine, but every other button has stopped working. I tried replacing the batteries. I tried taking out the batteries and pressing every button twice.
It is still not working. I have until Aug 23rd to return this TV so if I cannot get this fixed by mid-August I am so taking this TV back. Any sugestions?
08-13-2020 11:15 AM
Hi there, PhillipPrice,
Thank you for taking the time to write in to us, and for joining us here on the Best Buy Forums!
Getting a new TV is certainly exciting, and I understand that your remote isn't working optimally with your new TV and wanting support with this. Based on the information you've given, it sounds like there may be an issue with the pairing of the remote to the TV itself. I would suggest following the steps provided in Amazon's Get Help Pairing Your Fire TV Remote article for your particular remote.
If these steps are not working out for this issue. please let me know, in addition to providing the model number of your TV, so I can review this further.
09-19-2020 09:15 PM