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Posts: 1
Registered: ‎11-10-2019

Black screen

I purchased a Insignia 32in in Dec. 2015, recently when I turned onthe tv the screen is black. There is quck flash of the tv turning on then the screen goes black.

Posts: 1,362
Topics: 17
Kudos: 38
Solutions: 82
Registered: ‎10-03-2017

Re: Black screen

Hello, vaiya1,


Thanks for reaching out!


It's certainly strange to hear that this is happening but it may be a sign that the panel is having an issue. By any chance, do you recall purchasing the optional Geek Squad Protection plan? I just want to make sure I have the right idea of how to best direct you!



Dave|Social Media Specialist | Best Buy® Corporate
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