Add Product

Search Results:

Reply
New Member
Posts: 2
Registered: ‎09-17-2021

Black Screen Fire TV

I have a Toshiba Fire TV that is less than a year old. A month after having the TV I would notice the screen would go black and audio would continue. I fixed this problem by going into setting and turning down the Backlight. A few months go by with no problem. However now the same problem arises but only when I use Disney Plus or Prime HD videos. Not sure how to fix this? I really don't want to turn my TV on and off every 2 minutes to reset the screen.
Posts: 10,236
Topics: 1,527
Kudos: 745
Blog Posts: 0
Solutions: 323
Registered: ‎11-10-2008

Re: Black Screen Fire TV

Kind of a silly question but did you attempt to reset to factory, the TV itself?

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Posts: 93
Topics: 0
Kudos: 8
Solutions: 3
Registered: ‎11-29-2016

Re: Black Screen Fire TV

Hello, Marisac.

 

Welcome to our community. That’s quite an inconvenience turning the TV on and off. As our Super User hockeycanuckjc has inquired, reset the TV to factory settings if you haven’t already done so. Let us know if anything changes along with the model number.

 

Best,

Andy|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎09-17-2021

Re: Black Screen Fire TV

Hi,

Thanks for the suggestion for the factory reset. Unfortunately I did try this and it did not help. Still a black screen when I'm watching Disney+
Posts: 10,236
Topics: 1,527
Kudos: 745
Blog Posts: 0
Solutions: 323
Registered: ‎11-10-2008

Re: Black Screen Fire TV

One thing that comes to mind is that the content is HDCP protected and your HDMI cable may not be to output the picture correct due to the copy protection of the videos. But if that were the case, you would receive a message on the screen of such things.

 

And you did not switch our your cable for another did you ? Just checking.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***