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New Member
Posts: 2
Registered: ‎08-31-2019

Audio on My Toshiba Fire TV is grayed out so you cannot fix it. There is no sound.

Last night it was working fine, now today there is no sound. The button for it has been grayed out. I have tried everything that is online about how to fix including a factory reset. Any other suggestions?
Posts: 6,842
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Registered: ‎11-30-2015

Re: Audio on My Toshiba Fire TV is grayed out so you cannot fix it. There is no sound.

Hello, ronmci99,

 

Welcome to our community! A TV without sounds is certainly a huge issue. Thank you for sharing that you’ve already tried the steps we’ve provided other customers.

 

We’d highly recommend giving Toshiba a call to chat about further troubleshooting and/or assistance. Can you please confirm the model number of your TV? We’d be happy to verify which number would be best for you to give them a ring at.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎08-31-2019

Re: Audio on My Toshiba Fire TV is grayed out so you cannot fix it. There is no sound.

Thank you for the response. I was able to affect another restart and it really helped and reconnected everything.
Posts: 273
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Registered: ‎10-19-2017

Re: Audio on My Toshiba Fire TV is grayed out so you cannot fix it. There is no sound.

Hi there, ronmci99,

 

I'm so happy to hear that the problem was resolved after trying another restart! If you run into any other questions or concerns, please let us know.

 

Cheers,

Elle|Social Media Specialist | Best Buy® Corporate
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