TV & Home Theater

[samsungtv65]

Hello all,

I bought a samsung tv from best buy (model QN65QN90AAF) in December of 2021.  Yesterday I was watching and suddenly screen started getting dimmer and within 10 seconds went almost completly black.  Sound is still working.  This model does not have a One connect box.  I cycled power a couple times.  Then tried swapping out xfinity cable box.  Neither fixed problem.  I then connected an older samsung tv to cable and it works fine and the cable and xfinity box worked fine with that tv.  Reconnected new tv and still black screen.

I have started a support ticket with Samsung and am here trying to get advice on what to do.  I have had couple samsung tv's in the past and they are both still working to this day.  Any help is appreciated.

todd

[Jack-BBY Social Media Specialist]

Hi, Todd,

Thank you for reaching out and welcome to our forum! Watching your TV screen fade away can definitely raise some concerns and I too would be looking for any tips and support to try and fix this.

I would be happy to take a closer look into your purchase and see what is possible here. To start, feel free to send me a private message with your full name, phone number and email.