07-13-2022 09:10 AM
I bought a samsung tv from best buy (model QN65QN90AAF) in December of 2021. Yesterday I was watching and suddenly screen started getting dimmer and within 10 seconds went almost completly black. Sound is still working. This model does not have a One connect box. I cycled power a couple times. Then tried swapping out xfinity cable box. Neither fixed problem. I then connected an older samsung tv to cable and it works fine and the cable and xfinity box worked fine with that tv. Reconnected new tv and still black screen.
I have started a support ticket with Samsung and am here trying to get advice on what to do. I have had couple samsung tv's in the past and they are both still working to this day. Any help is appreciated.
07-13-2022 11:53 AM
Thank you for reaching out and welcome to our forum! Watching your TV screen fade away can definitely raise some concerns and I too would be looking for any tips and support to try and fix this.
I would be happy to take a closer look into your purchase and see what is possible here. To start, feel free to send me a private message with your full name, phone number and email.