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Posts: 1
Registered: ‎12-24-2016

6 month old Insignia Smart TV suddenly unable to maintain and regain wifi connection

Videos are glitchy to say the least, unclear, then stop all together.  Then I get a message saying not enough bandwidth and/or not connected to internet.  Then it can't find my wifi through settings.  The only way that seems to reconnect it temporarily is by doing a hard reboot on the TV itself as the internet is fine.  

Any ideas?!?

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Registered: ‎11-30-2015

Re: 6 month old Insignia Smart TV suddenly unable to maintain and regain wifi connection

Hello ChelseaFehlauer, 

 

Having your streaming being interupped can get very annoying.

 

How old is your router? It sounds like this may be an issue since the error you're receiving states the issue is with your internet. Have you ran a speed test recently on your internet? Please know in order to maintain streaming a 5.0 Mbps is required to maintain the signal. 

 

The other thing we can look into checking to see is if the WiFi receptor is going bad in your TV. If you believe this may be the issue, and you purchased your TV less than a year ago you can request help directly from the manufacturer under the warranty. 

 

Respectfully, 

 

Mariah|Social Media Specialist | Best Buy® Corporate
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