09-09-2019 06:30 PM
Hi there, Junetompkins,
Welcome to our Best Buy forum community! We know how important it is to have a working TV, so I can understand your concern that the picture and sound aren't working as intended.
That isn't what we like to hear, but I'm glad you came to us for help. Have you checked out our Home Theater Troubleshooting Guide, to see if any of those steps help?
If you're still having trouble after trying those steps, please let us know!