TV & Home Theater

[BrettMcGillivary]

I just bought a brand new Toshiba 40' Fire TV and randomly throughout the day it just starts playing random audio without ever turning the screen on.

I have not touched my TV today in my office and it has started to play random audio on 5 different occasions for about 30 to 60 seconds with no picture, and I can't make it stop.

Anyone else have this issue?

[bobberuchi]

Try turning off blue tooth. 

[Elle-BBY Regular Contributor]

Hi there, BrettMcGillivary,

Welcome to our Best Buy forum community, and congratulations on your new TV! Getting a new device is a time of excitement but can also be a time of confusion while figuring out how different features work. That said, we're here to help with the ladder so I'm glad you decided to share this concern with us!

Did you try bobberuchi suggestion of turning off your Bluetooth to see if that was the cause? If you gave that a try, but your audio is still playing randomly, then I have some additional questions for you before I can look into this further.

Is your TV hooked up to any type of audio equipment, or are using the audio build into the TV? If it is hooked up to audio equipment, can you please elaborate on what it's connected to? 

Cheers,

[BrettMcGillivary]

You cannot turn off the Bluetooth on the fire tv or you will no longer be able to use the remote.  I couldn't even find an accessible Bluetooth option in the settings.

[Elle-BBY Regular Contributor]

Hey there, BrettMcGillivary

Thanks for letting me know that you you're not able to turn off the Bluetooth feature on your TV. I can understand why that advice would then leave you feeling confused! I'd like to help, but I would need you to provide the additional information I asked for first.

Can you please elaborate on if you've connected your TV to any type of audio equipment? If so, can you please elaborate on what type of device(s) it is connected to? The more details you can provide about the situation, the better I am able to assist.

Cheers,