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Posts: 1
Registered: ‎11-10-2016

24" insignia led roku tv keeps rebooting

Don't understand. Just bought it yesterday, not connected to the internet yet but connected to my cable. Just randomly reboots. Can run it for an hour and not have a problem, and then it just decides to reboot. Will be taking it back and getting a refund if it doesn't start acting like a normal tv. Suggestions to stop this? Thanks
Posts: 7,326
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Registered: ‎11-30-2015

Re: 24" insignia led roku tv keeps rebooting

Hi Moka, 

 

Getting a new TV is great! It’s bummer that you’re having issues with it rebooting often, and it’s not acting quite as you expected.

 

Upon setting up your new 24" Insignia Roku TV did you perform a firmware update? Often times there's been updates rolled out from the manufactures that fix weird hiccups like this since the date it was manufactured. If you skipped that during step you can back track in the menu to find the option, or you can visit their website to see if your model needs one.

 

Another possible cause of the issue could be unregulated power. Do you have the TV plugged into a surge protector? Unregulated power can pose a risk to your TV as highs and lows can cause it to shut off or reboot for safety.

 

If those options do not pan out you’d still have your Holiday Extended Return & Exchange Period to fall back on!

 

Regards,

Mariah|Social Media Specialist | Best Buy® Corporate
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