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Home Theater Troubleshooting Guide

by on ‎05-02-2017 04:07 PM - edited on ‎09-05-2020 10:40 AM by (25,791 Views)

Having troubles with connecting your devices to your TV? We are here to help out! In this article we provide an overview of the basic things to look into when your device or TV are acting up. 

Verify Settings
Most modern TVs, video game consoles, and set-top boxes support multiple audio connection types. As a result, some adjustments may be necessary in each device’s main settings menu to ensure they’re sending a signal to the correct component.


Check Physical Connections
If your video settings appear to be correct, then make sure any necessary cables are connected securely. Cables can easily become loose over time; especially, if they’re near frequently-moved furniture or you have particularly mischievous pets.

Ensure the connections are connected correctly to either the input or out, as some, cable connections are specified.


Power Cycle
Just like any other electronic device, TVs rely on clear communication with their signal sources. If your TV still isn’t displaying a picture, then power cycling the TV may resolve the problem:

-Unplug the power cord from the back of your TV
-Disconnect the cables between the TV and any connected device
-Allow the TV to sit unplugged for 1-2 minutes
-Plug the TV’s power cord back in, reconnect any other devices, and then turn them back on.


Firmware Up to Date
Firmware updates can generally be obtained through the manufacturer’s website and installed via a CD or USB storage device. Some Internet-connected/Smart TVs also allow you to update the unit’s firmware by connecting directly to your home network. For step-by-step instructions specific to your TV, make sure to refer to your owner’s guide. For more information on Firmware you can visit our article on that here

Try Different Connections
If you’re still not having any luck, consider trying different cables or connecting your TV to a different device - both of these actions can help identify potential hardware problems.


Reset to Factory Settings

If none of the troubleshooting steps listed above work, it's recommended that you reset your TV back to the factory settings to see if that resolves the issue. Most TVs can be reset using the Menu options called out in the owner's manual. Additionally, some TVs will also have a button or pinhole reset button on the back of the unit in-case the Menu can't be pulled up.