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Posts: 1
Registered: ‎11-26-2018

merchadaise not in the bag

[ Edited ]

Just to tell you that I visieted your store 1531 last black friday, I bougth 3 items, and pay in cash with the recipt (removed per forum guidelines), and two of the items were not in the box.

I realiced that untill the nigth when arrived to the hotel.


So next day I went to buy them again, with the recipt (removed per forum guidelines)


So yes it was my foult for trusting the cashier guy, and the guy that check the items in the bag when leaving the store,

so I had to buy those presents again. 


No black friday for me at best buy... in my NY vacation






Posts: 2,683
Topics: 85
Kudos: 184
Solutions: 91
Registered: ‎09-29-2008

Re: merchadaise not in the bag

Hello, Saulmn-


Welcome to our community! Thanks for visiting our New York location during your latest vacation. Vacations are meant to be stress-free causing you some disappoint to know that you were missing a product from your purchase when you returned to your hotel. As a result, you had to return back to our store. 

When you get a moment, I would like to ask you additional questions about your purchase, please log into the forum and select the envelope icon. 


Thank you,




Karina|Social Media Specialist | Best Buy® Corporate
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