12-05-2018 08:37 PM
Hi at the end of last year I bought a dell Laptop and now is not working properly, but I lost the original ticket and that is the reason I need a copy of the invoice please help me get it, the date of purchase is dec 7th 2017, , the device is a XPS 13 9365 2 in 1, DKT3SF2
PLEASE I URGENTLY NEED THE COPY ASAP, I HAVE THE ORIGINAL BOX
12-12-2018 05:54 PM
Welcome to Best Buy's online community, and I appreciate your patience as our team works through on a high volume of post that we are experiencing.
I will be happy to help you recover a copy of your ticket for your laptop. I understand that it was purchased about a year ago, and its an urgent request as your laptop is not working properly.
To best assist you, can you please send me a private message with your name, email address, and phone number. To send me the message, log into the forum and select the 'Private Message' option found on my signature bar.
I look forward to your reply.