10-10-2018 04:18 PM
10-14-2018 03:31 PM
Welcome to Best Buy online community.
Having a cell phone that is not working can be frustrating, and things can be more unsettling to learn that the serial number is not passing. It is common for a manufacturer to not locate a serial number if the number has not been registered. I will be happy to see if we are able to provide a receipt for you. In order to do so, please log in to the forum and select the 'Private Message' from my signature to send me your name, email address, and phone number.
10-16-2018 11:12 AM
Thank you for the clarification. The only document that we are able to provide is a copy of your purchase. Best Buy does not capture the serial number at the time of purchase.
Is there anything else that Apple will be able to accept?
10-17-2018 01:16 PM
I am sorry to know that the cushion from the headphones cushion is peeling. Best Buy does have a policy set in place to replace or exchange your headphones within the first 15 days of being purchased. Outside of this time-frame, we can look to see if the product has a Geek Squad Protection (GSP). If so, we ask that you work with your local Best Buy store for service. If you are within your manufacturer’s warranty period and you do not have a GSP, then we ask that you set up an appointment with an Apple directly.
Did you purchase a GSP on your Beats headphones?
10-18-2018 12:12 PM
I appreciate your reply confirming that you didn’t purchase a GSP. I am sorry, Best Buy will not be able to provide you with a receipt that has the serial number of the Beats headphones. The only copy of the purchase we can possibly locate will be the copy of the purchase that you already have. Also, our team does our best to search for copies of the transactions, however, we do have a limit of only being able to search for the last two years. A purchase made in 2005 would be a challenge for us.