Servicio al Cliente

[guilhermematos]

Comprei uma Caixa JBL, modelo link 10, dia 18/04/2019 na loja da 5th avenue em New York.

O problema é que a caixa de som não liga sem o cabo de força. Quando retiro da tomada, após ligada, funciona durante pouco tempo e desliga sozinha.

Gostaria de saber quanto tempo de garantia e Quais são os procedimentos para a substituição.

[Dave-BBY Retired: Social Media Specialist]

Olá, guilhermematos,

Eu não falo português, então estou usando um tradutor. A garantia dos alto-falantes da JBL é de um ano a partir da data da compra.

Obrigado,

[guilhermematos]

I have a question. I need the invoice of the purchase by email, can you send me by email?

Is it possible to change the equipment in the store?

How do I proceed?

[Cameron-BBY Social Media Specialist]

Hello, guilhermematos, 

Thanks for your post to us. 

We'd be happy to look into how we can get you a copy of the invoice that you are needing. So that we are able to begin looking into that, can you share with us in a Private Message your:

1. full name
2. email address
3. phone number
4. date of transaction
5. total amount paid

To send a Private Message, just click on the button in my signature that says Private Message. 

Além disso, se seria mais fácil nos falar em português, tudo bem. : D

Thank you,

[guilhermematos]

1. Full name: Guilherme {removed per forum guidelines}
2. E-mail address: {removed per forum guidelines}
3. Phone number: {removed per forum guidelines} or {removed per forum guidelines}
4. Date of transaction: 17/04/2019
5. Total amount paid: U$ 79,00 (without tax), i can´t remember if was U$ 79,90 or U$ 79,00.

The sound box is defective, can I exchange it at another Best Buy store? Can it be in Orlando or should it be in the store that the purchase was made?

[Cameron-BBY Social Media Specialist]

Hi, Guilherme, 

Thanks for sharing that information with us. I did have to remove it since it goes against our Community Guidelines of posting personal information.  Can you send it to us in a private message? In my signature to the right of where my name appears, click the blue button that says Private Message. 

Thanks,