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Posts: 1
Registered: ‎02-10-2019

Iphone XR

[ Edited ]

I bought an iphone XR at St Pete's store on January 31, 2019, I paid the value of $ 799.99 for an unlocked and I'm in Brazil and it's blocked! we were cheated! how to sI'm not going back to the United States soon. how can Best Buy solve?
number receipt
val # {removed per forum guidelines} We already went to the Apple of Brazil and they said that the problem is of Best Buy for having delivered a wrong product!

Posts: 7,580
Topics: 317
Kudos: 140
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Registered: ‎09-29-2008

Re: Iphone XR

Hi, Pa1707,


Welcome to Best Buy's online community. I am happy that you were able to visit our St. Pete's store during your latest visit to the U.S. Most of the technology purchase with Best Buy in the U.S. are intended to be used in the U.S. We strongly suggest that you confirm the compatibility of the technology with your carrier before finalizing the purchase. 


I will be happy to review your purchase details and see how I can best assist. When you get a moment, please send me a private message with your name, email address, and phone number. To send me a message, log into the forum and select the option found after my signature. 


Thank you,

Karina|Social Media Specialist | Best Buy® Corporate
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