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Schedule In-Store Computer Service

by Social Media Specialist Social Media Specialist on ‎02-24-2017 02:32 PM - edited on ‎08-22-2020 12:45 PM by (69,531 Views)

Need to have a new computer setup, or having trouble with your hardward or software? Our Geek Squad Agents are standing by in Precincts at over 1,100 locations nationwide to help you tame your technology.

Schedule New Reservation

To ensure our Agents have time set aside to meet your needs, we ask that you schedule a reservation using our online Precinct Scheduler.

Alternatively, you can schedule in-store service using our Best Buy Home app for Android or iOS devices, which is also avaialbe directly through the app store on your mobile devices.. Simply log in to your My Best Buy account once in the App or, if you don't have one, sign up. Then tap on the "Support" button in the lower right corner of the app. From there you'll want to select the option to "Schedule In-Store Appointment." The app will then collect some information about your device and help you get your reservation set up.

Once your reservation is completed, you should receive an email with a confirmation number and additional information for your visit. 

Cancel or Reschedule Existing Reservation

We know that life can throw you a curveball and your schedule might change. You can reschedule or cancel your reservation online as well using the confirmation number you received in your email.

Preparing for Your Visit

To make your visit as efficient as possible, please remember to:

  • Back up your files before you drop off your device. 
  • Bring your accessories (e.g., charger).
  • Have your passwords ready to access your device and accounts.
  • Ensure your device is fully charged.

We ask that you check in 5 minutes prior to your start time.

Still have questions about your visit? Give us a call at (800) GEEKSQUAD or (800) 433-5778 for help.

If more information about our other services and protection plans, please visit our Geek Squad page for more information.

COVID-19 Updates

Nothing is more important than the safety of our customers and employees, and that’s why we’ve made some updates to how we provide in-store and in-home services, as well as how our Geek Squad can support you. For more details on these changes, please visit this link.