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In-Store Repairs on Apple iPhones

by on ‎10-03-2019 04:09 PM (112,932 Views)

Do you have an Apple iPhone that isn't working to its best functionality? Geek Squad may be able to assist!

Best Buy has select stores that are Apple Authorized Service Providers, and can even offer same-day repairs for iPhone 6s and newer. An appointment is required and must be dropped off before 6 p.m. local time. Most repairs will be completed same-day if all necessary parts are in stock and device is not extensively damaged. Certain repairs may require a longer mail-in exchange process.

Geek Squad can also work on the following iPhone models:

  • iPhone XS
  • iPhone XS Max
  • iPhone XR
  • iPhone X
  • iPhone 8 Plus
  • iPhone 8
  • iPhone 7 Plus
  • iPhone 7
  • iPhone SE
  • iPhone 6s Plus
  • iPhone 6s
  • iPhone 6 Plus
  • iPhone 6
  • iPhone 5s
  • iPhone 5c
  • iPhone 5

The services that our Geek Squad can help with includes:


  • iPhone cracked screen repair
  • iPhone battery replacement
  • Water damage
  • Fixes for software issues
  • Repair of components like cameras, speakers, vibe motors
  • And more

If your iPhone fits the criteria listed above, you can schedule an appointment here to find your nearest Apple Authorized Service Provider, and select a date to drop off your phone. You can edit the area you are searching by editing the zip code above your search results.


The pricing of the service will vary and will depend on the model of your iPhone, in addition to whether it is covered by AppleCare+ or whether it is outside of warranty. Some repairs, such as battery replacement and component repairs (not resulting from accidental damage), are completely covered during your manufacturer’s warranty period. We will service these repairs at no cost to you. Aren't sure if you have AppleCare+? We can check on your Best Buy purchases, or by contacting Apple Support.

  iPhone 5, iPhone 5c, iPhone 5s iPhone 6, iPhone SE iPhone 6 Plus, iPhone 6s, iPhone 7, iPhone 8 iPhone 6s Plus, iPhone 7 Plus, iPhone 8 Plus iPhone X
Screen Replacement with AppleCare+
$29 $29 $29 $29 $29
Screen Replacement (out of warranty)
$129 $129 $149 $169 $279
Battery Repair (out of warranty)
$79 $49 $49 $49 $69
Component Repair with AppleCare+ or warranty (speaker, camera, vibe motor, battery, etc.)
No charge No charge No charge No charge No charge
Component Repair (out of warranty for speaker, camera, vibe motor, etc.)
$79 $79 $79 $79 $79

You won't pay more for Apple authorized service and repairs at Best Buy. You can view the full chart of prices for other repairs associated with your model of iPhone here by selecting the model you plan to bring in.


My iPhone doesn’t have AppleCare+. Can you still work on it?
Sure! We can fulfill AppleCare+ claims, Apple manufacturer’s warranty claims, and cash on delivery claims for out of warranty phones.

I didn't buy my iPhone at Best Buy. Can you still work on it?

No matter where you purchased your iPhone, you can count on Best Buy for help when you need repairs.

Does my manufacturer’s warranty cover a cracked screen?
Every iPhone comes with complimentary telephone technical support and a limited warranty from Apple. Please click here for full details of the hardware warranty on your iPhone.

What steps should I take prior to my appointment?
After making a reservation at your nearest Best Buy Apple Authorized Service Provider, if your iOS device will turn on, you’ll want to back it up to iCloud or iTunes. Some repairs will require erasing your device or turning off Find My iPhone, so you’ll want to have your Apple ID easily accessible. Plus, if you need help with any accessories or related Apple devices, bring those along too.

How long will the repair take?
We offer same-day repair for iPhone 6s and newer at select Best Buy stores. If you choose a store that offers same-day iPhone repairs, a reservation is required. First come, first served. Device must be dropped off before 6 p.m. local time. Most repairs will be completed same-day if all necessary parts are in stock and device is not extensively damaged. Certain repairs may require a longer mail-in exchange process.

Screen repair may take 5–7 business days at stores that do not offer same-day repair. Reservation is required. For other repairs, your Agent will give you an initial estimate on how long it will take.

Are the parts you use to repair iPhones authentic?
Of course! We use genuine Apple parts to deliver Apple-certified repairs that are backed by Apple, so you’ll get your iPhone back and working exactly the way it should. 

Can you repair other Apple products?
Of course! You can view a full list here of the Apple devices we can repair in our Apple Authorized Service Provider locations.

How can I save on these repair services?
You won't pay more for Apple service and repairs at Best Buy than you would at any other Apple Authorized Service Provider. However, by joining our Total Tech Support program, you can save 20% on Apple services and AppleCare Products, plus get support for all your tech, no matter where or when you bought it.

20% off repairs and advanced services applies to labor only. 20% off AppleCare Protection Plans does not apply to monthly paid plans or plans with loss and theft insurance.