Add Product

Search Results:

File Geek Squad Protection Cell Phone Claim Online

by Social Media Specialist Social Media Specialist on ‎02-25-2017 12:07 PM - edited on ‎10-11-2018 01:57 PM by Social Media Specialist Social Media Specialist (10,352 Views)

express_replacement.JPGIn our highly mobile world, we know how important your mobile phone can be. Here's how to save time by filing your Geek Squad Protection plan claim online.

Express Replacement

For drops, spills, or other mechanical failure covered under our Geek Squad Protection plan, start your claim online by visiting our Express Replacement page.


To file a claim, you'll need: 

  1. Your Geek Squad Protection number (if you don't know it we can help you find it)
  2. Your device's ID number (IMEI, ESN, or serial number )
  3. A credit card (if your request is subject to a service fee)
  4. For devices with carrier plans: primary account holder information for pre-activation, so that your replacement phone can be back up and running as quickly as possible. 

Once you've submitted your claim, you can use the "Check service request status" link on that page for the latest information available on your claim.



Lost or Stolen Phone

For lost or stolen devices covered under a Geek Squad Complete Protection plan, you can start a claim for your device online or by calling (866) 205-4388.

External Battery or Accessory Replacements

For replacements of external batteries or, any accessories such as power chargers, covered under your Geek Squad Protection Plan please call us at (866) 933-5552.



Update Geek Squad Protection Monthly Payment

Has your credit card expired or been replaced? If you're currently paying monthly for your Geek Squad Protection, Loss & Theft or Complete Plan, please visit our Geek Squad Protection Monthly Payment page to update your information to keep your coverage going.


In-Store Service


Looking to get your phone repaired rather than replaced? If it is a Samsung Galaxy, we may be able to help you out as well. Head over to this article for instructions on how to get that scheduled.

If you have any other questions about your Geek Squad account or service, please give us a call at (800) GEEKSQUAD or (800) 433-5778.