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Posts: 2
Registered: ‎04-05-2020

rocketfish model RF-G1603

I purchased a couple months ago and tried several differant output variations however on tv repeated signal loss giving picture dropout and occasionally tv displays signal loss and I have to unplug source cable and plug back in to reaquire program. quick setup guide under trouble shooting I can disable CEC command. can I accomplish this task?

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Registered: ‎12-23-2016

Re: rocketfish model RF-G1603

Hi, kcrws,

 

Thanks for joining our community, and for reaching out. I'm sorry to hear that your HDMI splitter is acting up like that.

 

That CEC would be through your television, so you'd need to shut it off there. Your TV's manual should give instructions on how to turn the function off.

 

Please give that a try, and let us know how it does.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-05-2020

Re: rocketfish model RF-G1603

 Found a setting on the TV turned it off Unfortunately this did not resolve the problem

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Posts: 7,183
Topics: 115
Kudos: 446
Solutions: 395
Registered: ‎12-23-2016

Re: rocketfish model RF-G1603

Hi, kcrws,

 

Thanks for giving that a shot.

 

Your next step will be to call Rocketfish support at (800) 620-2790. I'm hopeful the support teams will be able to find a solution for you.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!