09-12-2014 03:39 PM
I have been using the Rocketfish 90W Adapter (model: RF-AC9021) for over six months to charge a Toshiba Satellite P55t-A5202 (uses 45W and I'm using the correct adapter tip), and recently the charger has begun to make a buzzing sound when charging the laptop and quickly overheats. There are periods where it will function properly but the danger of starting a fire has me weary to use it. I no longer have the receipt to return the item and was wondering what the factory warranty is for this product? And if I could have it replaced?
09-13-2014 01:43 PM
Welcome to Community@ Rocketfish™!
This unit comes with a 3 year manufacturer warranty. Because we are a Best Buy Exclusive Brand they handle all of our warranty servicing.
If you no longer have the paper receipt, Best Buy may be able to look it up in their system based off your phone # or email. If they are unable to locate the purchase we can request a repair through our Phone support line at 800-620-2790, but it does take a bit longer that way.