02-14-2012 05:25 AM
I had to return BOTH of the iPad 2 Capsules RF-ICAP14 I bought. I bought both units at the BestBuy near my house.
One day after purchasing two capsules for my daughters, the first unit went bad when the USB port came out of the unit when the powercord was removed. I brought it back and was happy that BestBuy took it back with no problem. I then went to a different BB and got another rocketfish capsule. That was my third purchase. A week later, the second unit (of the original two) broke when the cord was pushed in. Again, BestBuy was gracious when they took it back.
Is this typical for this device? The USB ports are very tight. For the third unit, I bought a new USB cable to replace the one that came with the capsule. That one is a bit smoother, but still significantly tighter than plugging it in to my cell phone.
We're currently at one capsule but needing two. As much as my daugthters enjoy the capsule, I'm having them ask around at school to see what other girls are using. They've all got iPads, but they all miss their laptops and want "clicky" keyboards.
I had to give the unit a 1-star review at BestBuy.com. Sorry, but bad manufacturing quality on the power port is unforgivable.
02-15-2012 07:29 AM
Welcome to Community@ Rocketfish™!
Excellent feedback and thank you for letting us know of the issues that you've been having with our RF-ICAP14! I'm very sorry that you've encountered all of these issues and I'll pass this along to our engineering team.
|Justin|Community Connector | Best Buy® Corporate|
02-16-2012 04:27 PM
I have sent you a private message, to view private messages, please login to your account, then click on the envelope in the top right corner of the screen.
05-30-2012 05:29 PM
04-12-2013 10:42 AM
The power port has broken on my RF-ICAP 14 also, but it is out of warranty. Can I order the power port part to repair this myself? Otherwise, my unit is useless after only 15 months. Thanks.
06-05-2013 09:10 PM
The power connector on my KB just broke and I am not sure what to do. Is there a replacement part that I can purchase or warranty?
12-11-2014 12:35 PM