01-02-2012 12:23 PM
Just to verify, you do have the USB cable plugged into the USB 3.0 port on the computer correct? Because after looking through the specs for the computer, it states that it only has 1 USB 3.0 port.
01-09-2012 11:42 AM
Unfortunately at this point it seems that everything is functioning the way it should. I know of no further troubleshooting steps that can be applied in this situation other than trying a separate USB 3.0 device with your computer to ensure that it is transferring at high speeds. I would also suggest taking your hard drive enclosure to the place of purchase, along with the receipt, to have the product assessed to ensure that it is functioning properly. The RF-HD3025 has a 1 year warranty from the date of purchase.
01-13-2012 10:51 PM