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Visitor
Posts: 1
Registered: ‎12-31-2011

Rocketfish software cannot find RF-MRBTAD

I got the micro bluetooth adapter for christmas and have been trying to install it. When I insert the adapter, a windows message pops up saying new device found, installing drivers, yadda yadda. Then when I run the software that came with the product, it says that the adapter is not plugged into the computer at all. I have retried many times with many different ports (all of which I am positive work 100%). I thought it might be because of the windows-installed driver, so I went into device manager, but could not find the device (it was generically labeled, and there were several with the same name).

 

I am running Windows 7 Professional x64 (fresh install too, reformatted hard drive a couple days ago).

 

Thanks for your time.

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Visitor
Posts: 755
Registered: ‎03-22-2011

Re: Rocketfish software cannot find RF-MRBTAD

Hello quidam,

 

Since the device is not being detected in the installation process, it is likely that there is an issue with the device. As a result, I would suggest taking the device, along with the receipt, to the place of purchase to obtain service. The RF-MRBTAD has a 1 year warranty from the date of purchase.