Press the PWR button on the wireless receiver to turn the receiver on. The headset has a sleep/standby mode feature to preserve battery life. The unit goes into sleep mode if there’s no input for 3 minutes.
Make sure that the wireless receiver batteries are installed correctly. See Question 19.
Make sure that the wireless receiver batteries do not need replacing.
Make sure that the wireless receiver and wireless transmitter are paired. The LED indicator on the transmitter is solid blue when the devices are paired. See Question 8 if you need to re-pair the devices.
Turn off the wireless receiver and wireless transmitter, then turn them back on.
Press the Reset button on the wireless receiver. See Question 11 for more information.
Insert a straightened paperclip into the Reset hole to press the reset button. When this button is pressed, the wireless receiver is reset and goes into pairing mode. Reset should only be used when a connection between the wireless receiver and wireless transmitter cannot be made.
Press the PWR button on the wireless receiver to turn the receiver on. The headset has a sleep/standby mode feature to preserve battery life. The unit goes into sleep mode if there’s no input for 3 minutes.
Make sure that the volume on the wireless receiver is not turned down or muted. The LED on the wireless receiver will light orange when Mute is activated.
Press the ALL MUTE button (the Rocketfish logo) on the left side of the headset once to make sure that the All Mute function is not activated. The LED on the wireless receiver will light red when All Mute is activated.
Make sure that the sound on the connected device (such as a gaming console, computer, or audio device) is not muted or turned down too low.
Press the CHAT VOLUME dial on the wireless receiver to control the chat volume.
Check the game’s audio settings.
Make sure that all connections are correct and secure. Sometimes a cable may appear to be connected but it may not be pressed in all the way.
Make sure that the wireless receiver batteries are installed correctly. See Question 19.
Make sure that the wireless receiver batteries do not need replacing.
Make sure that the wireless receiver and wireless transmitter are paired. The LED indicator on the transmitter is solid blue when the devices are paired. See Question 8 if you need to re-pair the devices.
Turn off the wireless receiver and wireless transmitter, then turn them back on.
Press the Reset button on the wireless receiver. See Question 11 for more information.
Press the PWR button on the wireless receiver to turn the unit on. The headset has a sleep/standby mode feature to preserve battery life. The unit goes into sleep mode if there’s no input for 3 minutes.
Twist the tip of the microphone so the sound holes face your mouth.
Position the microphone several inches away from your mouth so it does not overload when you speak. Try to balance the microphone position and the volume setting for optimum voice level.
Press the ALL MUTE button (the Rocketfish logo) on the left side of the headset once to make sure that the All Mute function is not activated. The LED on the wireless receiver will light red when All Mute is activated.
Make sure that the volume on the wireless receiver is not turned down or muted. The LED on the wireless receiver will light orange when Mute is activated.
Rotate the CHAT VOLUME dial on the wireless receiver to control the chat volume.
Make sure the USB cable is connected to both the wireless transmitter and your device.
Make sure that all connections are correct and secure. Sometimes a cable may appear to be connected but it may not be pressed in all the way.
Make sure that the wireless receiver batteries are installed correctly. See Question 19.
Make sure that the wireless receiver batteries do not need replacing.
Make sure that the microphone isn’t plugged into the Line In port (or vice versa).
Make sure the headphone jack is pushed all the way into the port.
If you’re using an Xbox 360
Make sure the wireless receiver is connected to the Xbox 360 controller using the supplied chat cable. On the wireless receiver, press firmly, so no part of the silver jack is showing. This tight connection helps to make sure the cable does not fall out during gaming.
Try a different Xbox controller.
Try recording a message to a friend by selecting My Friends, Send a Message, then Add Voice. If you can hear yourself, the chat problem could be a game issue, a problem on the recipients end, or some other variable not related to the headset.
Try testing the microphone by connecting the headset to a smart phone and make a test call or record a memo. If you can hear yourself, the chat problem could be a game issue, a problem on the recipients end, or some other variable not related to the headset.
The headset has a sleep/standby mode feature to preserve battery life. The unit goes into sleep mode if there’s no input for 3 minutes. Press the PWR button on the wireless receiver to turn the unit back on.
Press the release button on the back of the receiver, then remove the battery compartment cover.
Insert three AAA batteries (not included) into the battery compartment. Make sure that the + and – symbols on the batteries align with the + and – symbols in the battery compartment.
