09-15-2015 06:55 PM
I purchased your switch from BestBuy so that I can connect both my primary PC and my file server PC to one monitor. However, after setting up the switch, my primary PC no longer recognizes my monitor as anything but a non-PnP device and will not display full 1920x1080 resolution.
09-18-2015 11:24 AM
Welcome to Community@ Rocketfish™!
This device is just a switch that routes HDMI signals to a single output device. This switch is not capable of changing the incoming signal to a different resolution. The resolution is going to be determined by what your outputting devices are set to. Since this is a new setup for those computers they may have detected something odd which made them set the resolution lower. You should be able to go into the computer settings and set the outputting resolution to 1080 as long as the monitor can display that.
09-18-2015 11:32 AM
09-19-2015 10:23 AM
Thank you for responding!
I've double checked the capabilities of the HDMI switch and it is capable of passing through full 1080p signals. If your computer is not recognizing the monitor correctly you may want to leave them all connected and reboot the computer. This will hopefully allow the computer to detect what it is connected to. If it still does not detect correctly then it may not work for your setup.