Rocketfish

[Hack]

My iCap23 was working fine with my iPad 3 for several months. This morning, the iPad would no longer connect. I tried forgetting the iCap in the iPad but that didn't work. The blue light on the iCap is steady no matter what I do and neither my iPad or iPhone detect it. Hitting the Bluetooth button doesn't do anything no matter now long I hold it. The blue light just stays steady. Is there sone way to reset the iCap23? Thanks.

[Mariah-BBY Retired: Social Media Specialist]

Good Afternoon Hack,

Thanks for reaching out to us to share that your Rocketfish iCap23 isn’t working. I understand how frustrating that would be not have a full keyboard when you’re used to using your iPad that way. We appreciate the time you’ve taken to post to us.

The Quick Setup Guide shares that Blue ON for 2 seconds means it just was connected. The guide doesn’t share what a continuous blue may mean. Is the iCap23 fully charged? If you’re still having an issue with it after fully charging the device, can you please give our advanced support team a call at (800) 620-2790? They’d be happy to see what advice they can share with you, and further troubleshooting options.

Respectfully,