11-14-2011 10:23 AM
Welcome to Community@ Rocketfish™!
I apologize for the delay in my response, but do you know how long ago you purchased this item? This product comes with a 1 year coverage, so I would recommend bringing it into your local Geek Squad with the purchase receipt for services.
11-16-2011 12:07 PM
I have sent you a personal message to gather some information from you. If you will please log in to your account, click the envelope in the top right corner of the screen, then reply to my message, we can continue working towards a resolution.