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Posts: 3
Registered: ‎01-01-2020

Question on Rocketfish - 4 outlet /2 USB Wall Tap Surge Protector

Are both lights supposed to be lit up on the Rocketfish Surge protector, it has one that reads "Protected" and the other on reads "Grounded".  Only "Grounded" is lit up in blue.  Is that correct?

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Registered: ‎12-23-2016

Re: Question on Rocketfish - 4 outlet /2 USB Wall Tap Surge Protector

Hi, cpkoester,

 

Thanks for reaching out to us, and welcome to our community.

 

Generally speaking, both lights should be on, but I'd like to double-check to be sure. Can you please confirm the model number on that surge protector for me? That will help confirm this for us.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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Re: Question on Rocketfish - 4 outlet /2 USB Wall Tap Surge Protector

Thank you Kyle for the reply.  The model number is RF-HTS1415.  The reason I ask about the list is because only the "Grounded" light is lit and the "Protected" light is not lit and my tv that is connected to is stopped working.  Thank you for your help.

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Registered: ‎12-23-2016

Re: Question on Rocketfish - 4 outlet /2 USB Wall Tap Surge Protector

Hi, cpkoester,

 

Thanks very much.

 

Looking at that model, if that light is out it means that the surge protector functionality is not working. Surge protectors are essential one time use. They'll stop a surge, but then stop working to protect your electronics.

 

I'd pick up a new surge protector to see if that television starts working again with it.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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Registered: ‎01-01-2020

Re: Question on Rocketfish - 4 outlet /2 USB Wall Tap Surge Protector

Thank you
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Posts: 6,772
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Registered: ‎12-23-2016

Re: Question on Rocketfish - 4 outlet /2 USB Wall Tap Surge Protector

Hi, cpkoester,

 

You're very welcome.

 

If it turns out your TV no longer works even with a new surge protector, please call Geek Squad at (800) GEEKSQUAD or (800) 433-5778 to talk about repair options.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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