12-01-2011 08:43 AM
The mouse scroll wheel on my Laser Ergo mouse some times scrolls the opposite direction of what I am scrolling. This is very annoying, as I need to scroll up a webpage one click at a time, otherwise the page just moves up and down where it is. Is there a way to fix this? Ive tried uninstalling and reinstalling to no avail.
12-02-2011 07:30 AM
Welcome to Community@ Rocketfish™!
I would recommend bringing the product, along with your purchase receipt, into your local store. This unit comes with a 1 year manufacturer's coverage.
01-09-2012 11:06 PM
Well, after a month of trying, Best Buy wont take it back. First, they tried telling me that they had never carried the mouse and I was some ignorant kid. Next time I visited, they told me that the mouse breaking wasnt their problem. I called again and got someone who was willing to exchange my mouse for a new one. I went into the store and started talking to said representative, and was interupted by the store manager saying that it was "normal wear and tear" so they wouldnt do anything about it. When confronted about the product breaking being normal, he told me that I was probably not careful with the wheel, "as it is sensitive, so you sometimes turn it the wrong way." I dont think thats the case, as my new G9X mouse, happily purchased from Newegg, has a frictionless scroll wheel with no clicks, and I dont turn that the wrong way at all. I think I will be selling my Best Buy gift cards online, and taking my business to a store that knows what they are doing.
01-10-2012 07:48 AM