Rocketfish

[CharlesEagles]

Hello,

About 3 weeks ago I purchased the bluetooth speaker (SPX15) at an Army charity even supported by Best Buy. Two days ago I finally opened the box and set the speaker to charge, since  the instructions said it needed to for 4 hours before use. When I checked it later, it was not powering on, or have indicator lights. After doing some research it seems like there should have been a light in the front part of it but mine is not lit at all. I tried 3 different outlets, checked the cable and it seems to work since it charges, works with other devices i tried using it with. My conclusion after the different tests is that my speaker was DOA. My problem now is that I don't have a receipt, I don't have the box... and i have this bluetooth speaker that doesn't work at all. 

What are my options?

p.s. I also picked up a Rocketfish Atmos Noice Cancelling Headphones and those work great.  I use them to study... just had bad luck with the bluetooth speaker. 

[Jon-INSG]

Hello CharlesEagles,

Welcome to Community@ Rocketfish™!

If the indicator lights are not lighting up, that does imply there is a fault within the unit. Due to the lack of receipt, we do not have our normal warranty options. Because the last of these units were sold late 2012, without a receipt this is not something we would be able to assist on.

Regards,
Jon
Rocketfish™ Support

[CharlesEagles]

Ok, sounds like theres nothing you or I can do about it. Do you have instructions that could help me open the speaker? Maybe i can recycle something out of it.

If not you might as well tell me to toss it in the trash and not buy from RF again.

Thanks for the prompt reply, hope you had a great holiday weekend.

[Jon-INSG]

Hello CharlesEagles,

Thank you for responding!

I do not have any sort of service manual, so unfortunately I will not be of assistance in how to dis-assemble.

Regards,
Jon
Rocketfish™ Support