09-01-2019 11:47 AM
09-01-2019 12:07 PM
Good Afternoon, Blg0318,
Welcome to our community! Thank you for posting to us with your issue on your Insignia product. I understand how frustrating it can be when something isn’t working as expected and you’ve had no issue up to this point.
Can you please confirm the model number of the product you have? I’d be happy to see what insight or troubleshooting we can provide to you. We look forward to your reply!
|Mariah|Social Media Specialist | Best Buy® Corporate|
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