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New Member
Posts: 3
Registered: ‎11-11-2019

HDMI 4 way splitter intermittent

I have a 4 way splitter that I bought about a year ago.  It worked flawlessly (DVD in port 1, Roku in port 3), until recently, the entire unit just shuts off.  Toggling the power switch doesn't reboot it, unplugging/waiting/plugging doesn't reboot it. Unplugging/replugging the HDMI cables doesn't reboot it.  I just forget it and read a book, but a few hours later, I notice the power is back on and working.  Later, it's off again.  Last night I went to bed because it wasn't working, this mornign, it's back on.  I can't figure out any pattern.  What??

Posts: 5,998
Topics: 81
Kudos: 563
Solutions: 342
Registered: ‎12-23-2016

Re: HDMI 4 way splitter intermittent

Hello, HearingLady,

 

Thanks for reaching out to us about this here in our Community.

 

I'd be happy to see if I can help out at all. Do you have the model number from that splitter handy? That will help me be sure I'm looking at the right information.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎11-11-2019

Re: HDMI 4 way splitter intermittent

It's a Rocketfish, but I don't have the exact model....  sorry. 

Posts: 5,998
Topics: 81
Kudos: 563
Solutions: 342
Registered: ‎12-23-2016

Re: HDMI 4 way splitter intermittent

Hi, HearingLady,

 

No problem!  

 

Based on your post, this sounds like a power issue. It may be that the power port or the cable itself isn't working right. 

 

The product should come with a one-tear warranty on it. If you head into your local Best Buy, we should be able to check it out and see if that warranty is still active. If not, a replacement is currently on sale and available here.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎11-11-2019

Re: HDMI 4 way splitter intermittent

Yup.  That's exactly what mine looks like.  I'll bring the unit and power cable in to a store.  Thank you for your help.

Posts: 5,998
Topics: 81
Kudos: 563
Solutions: 342
Registered: ‎12-23-2016

Re: HDMI 4 way splitter intermittent

Hi, HearingLady,

 

You're welcome. Have a great afternoon!

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!